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Service terms

Terms of Service

1. Using this website

By exploring the Velvet Wind Cleaning website or submitting a booking request, you accept the service terms below. If they do not suit you, we kindly ask that you do not use the site.

2. Who we are

The site is operated by Velvet Wind Cleaning, a residential cleaning business registered in the State of Indiana, at 5410 N Keystone Ave, Indianapolis, IN 46220, telephone (317) 259-6820.

3. Scheduling and cancellations

A booking request begins a conversation and is confirmed only once we reply with a date and price. Please give at least 24 hours' notice to change or cancel a scheduled visit so we can offer the slot to someone else.

4. Our satisfaction promise

If something is missed during a clean, let us know within 24 hours and we will return to put it right at no extra charge. This promise is our commitment to you and does not limit your legal rights.

5. Ownership of materials

The words, layout, and images across this website belong to Velvet Wind Cleaning unless credited elsewhere, and may not be reused commercially without our written permission.

6. Jurisdiction

These terms are governed by the laws of the State of Indiana, and any dispute concerning the website will be settled by the courts of Marion County, Indiana.